Delete your account & data

1. Open High Run Tracker and sign in.
2. Go to My Page (Settings → profile card).
3. Tap Delete Account and confirm.

This immediately deletes your login and the server-side data tied to your account: synced sessions, hands, ranges, tags, profile, community activity, and wallet attributes. The records listed under "What is deleted, and what is kept" below are the only exceptions. Data stored only on your device stays on your device until you uninstall the app.

If you no longer have the app installed, email us from any address and include the email you signed in with (Apple or Google):

support@highrunlabs.com, with the subject Account Deletion Request

We verify ownership of the sign-in email and complete the deletion within 7 days. The same data is removed as with in-app deletion, and the same records are kept for the limited periods described below.

Deleted immediately. Your sign-in and account record; your profile (nickname, handle, gender, age range, poker experience, home venue, bio, wallet address); all synced sessions, hands, saved ranges, tags and player notes; session photos and voice memos stored on our servers; club memberships and follows; notification settings; and the session or hand cards you shared into clubs and direct messages.

Kept, but permanently detached from you. Messages you sent in club chats and direct messages stay visible to the other participants, shown as sent by a deleted user, because a conversation also belongs to the other party. They can no longer be linked back to you. The text of these messages is not deleted merely because time has passed; it is kept for as long as there is a user who can see that conversation. Once no one can see it, it is deleted immediately where that cannot be reversed (for example, the club has been deleted), or after a 30-day grace period where it can. Images attached to chat messages are deleted 365 days after upload.

Inquiries you sent to us. Inquiries you sent through the in-app inquiry feature (Contact Us) and our replies are kept for 1 year from the date of account deletion to handle disputes and appeals, and are then automatically destroyed. Images attached to inquiries are deleted when you delete your account.

Kept for security and legal compliance. Records of your activity relating to sanctions (service restrictions), club removals, and report handling are retained for up to 365 days even after account deletion, for dispute resolution and legal defence, and are then destroyed. Administrative audit records of moderation actions are retained for 1 year. They record that an action was taken and do not contain your profile data. Content reports that have been actioned or dismissed are deleted 180 days after they were filed.

Never touched. Data stored only on your device (including sessions you never synced, photos and voice memos) is not affected by account deletion and remains on your device until you uninstall the app.