Delete your account & data

1. Open High Run Tracker and sign in.
2. Go to My Page (Settings → profile card).
3. Tap Delete Account and confirm.

This immediately deletes your login and the server-side data tied to your account: synced sessions, hands, ranges, tags, profile, community activity, and wallet attributes. The records listed under "What is deleted, and what is kept" below are the only exceptions. Data stored only on your device stays on your device until you uninstall the app.

If you no longer have the app installed, email us from any address and include the email you signed in with (Apple or Google):

support@highrunlabs.com, with the subject Account Deletion Request

We verify ownership of the sign-in email and complete the deletion within 7 days. The same data is removed as with in-app deletion, and the same records are kept for the limited periods described below.

1. Records in the app. Delete a session, hand, saved range, tag or player note in High Run Tracker. The next time the app syncs, the server copy is removed too. Only a deletion marker (no content) stays on the server for 90 days so your other devices learn of the deletion, and is then removed entirely.
2. Session photos and voice memos. When you delete a session, its photos and voice memos stored on our servers (Pro media sync) are deleted within 7 days.
3. Profile. Go to My Page → Edit Profile to change your profile details or remove optional ones (for example, your bio or wallet address).
4. Anything else. Email support@highrunlabs.com from the email you signed in with (Apple or Google), with the subject Data Deletion Request, and tell us what you want deleted. We verify ownership of the sign-in email and complete the request within 7 days.

Deleted immediately. Your sign-in and account record; your profile (nickname, handle, gender, age range, poker experience, home venue, bio, wallet address); all synced sessions, hands, saved ranges, tags and player notes; session photos and voice memos stored on our servers; club memberships and follows; notification settings; and the session or hand cards you shared into clubs and direct messages.

Kept, but permanently detached from you. Messages you sent in club chats and direct messages stay visible to the other participants, shown as sent by a deleted user, because a conversation also belongs to the other party. They can no longer be linked back to you. The text of these messages is not deleted merely because time has passed; it is kept for as long as there is a user who can see that conversation. Once no one can see it, it is deleted immediately where that cannot be reversed (for example, the club has been deleted), or after a 30-day grace period where it can. Images attached to chat messages are deleted 365 days after upload.

Inquiries you sent to us. Inquiries you sent through the in-app inquiry feature (Contact Us) and our replies are kept for 1 year from the date of account deletion to handle disputes and appeals, and are then automatically destroyed. Images attached to inquiries are deleted when you delete your account.

Kept for security and legal compliance. Records of your activity relating to sanctions (service restrictions), club removals, and report handling are retained for up to 365 days even after account deletion, for dispute resolution and legal defence, and are then destroyed. Administrative audit records of moderation actions are retained for 1 year. They record that an action was taken and do not contain your profile data. Content reports are kept until they are resolved and are deleted 180 days after handling is completed.

Service usage records (an account identifier, the features used and their targets, such as other users or clubs, the request method, the connection country code and the time) are kept for 1 year after account deletion. A daily app usage summary (counts of screens, features, notifications and payment screens used in the app) is kept for 90 days. Records of requests the app sends automatically in the background (checking notification and message counts, online presence, device and push notification registration, and saving app settings and the time zone) are kept for 30 days. Security event records (denied permissions or requests) are kept for 90 days. They are kept so that incidents can be investigated, reports handled and legal claims addressed. Service usage records are also used to analyse how features are used in order to improve the service, and are not used for profiling for advertising purposes. They do not include anything you entered (session records, message text, search terms and the like), payment method or amount information, or your raw IP address.

Never touched. Data stored only on your device (including sessions you never synced, photos and voice memos) is not affected by account deletion and remains on your device until you uninstall the app.